FAQs & Policies

Caring For Your Jewelry

Warm, soapy water is best for cleaning off everyday contaminants. While using sterling silver cleaner is tempting, using too much of it, or leaving your pieces in it too long is not a good thing.

If you have grime or gunk on your jewelry, try using a soft toothbrush to remove any debris.

You can also use a polishing cloth to keep your ring shiny.

Do You Work With Customer’s Stones or Family Jewelry?

We love reimagining old heirlooms, and creating jewelry pieces meant to be worn, not stored!

There is an inherent risk in handling and setting precious gemstones. We work with customer stones with the understanding that Lovely Baubles is not reliable for any damage, loss, theft, or other potential danger.

In order to work with your diamonds or gemstones, it’s recommended that you have a copy of the stone certification (GIA), a copy of the appraisal, and insurance policy covering the stone. Please note that an appraisal is not insurance. 

If those are not available, the customer assumes the inherent risks, and will not hold Lovely Baubles liable for any damage.

Production Times

In stock original mountain rings: between 5-10 business days to create.

Custom rings (single layer) currently take about 2 weeks from start to finish.

Solid gold: Between 2-3 weeks

Custom engagement rings, bands and gemstone jewelry take between 6-8 weeks.

Shipping Times

Orders that ship via USPS First Class mail, can take 2-5 business days to get from me to you within the US after the 5-10 business day production time. Please not that the USPS is experiencing delays (STILL), and these times may vary.

International orders usually take between 2-3 weeks to arrive, after the production time.

Orders that ship via USPS Priority Mail usually arrive within 2-3 days. Please not that the USPS is experiencing delays (STILL), and these times may vary.

We can ship UPS or FedEx. Just ask!

Resizing

Resizes are $35. Please measure your finger BEFORE you place your order to avoid resizing! If your ring needs to be larger, it may need to be remade, as adding more metal creates more cuts and solder joints, making your ring prone to cracking there. 

Again, MEASURE YOUR FINGER BEFORE ORDERING!

Exchanges

We make every single piece as the order comes in. Your ring will be made just for you, so:

Catalog items: eligible for an even exchange if we are notified within 48 hours of item delivery.  Not eligible for refund.

Custom items: not eligible for exchange or refund.  Custom items are made specifically to meet your vision so we would be unable to resell.

Gifts: same rules as above.

Warranty

Our pieces carry a 1 year warranty covering defects in craftsmanship of the ring only.  This warranty does not include:

  • Bent or broken prongs
  • Scuffs, scratches, or dents
  • Bending or warping of the ring from pressure
  • Burnishing of matte finish over time
  • Wear and tear
  • Cracking or chipping of stones
  • Small imperfections in the metalwork, noticeable under a loop.  Our jewelry is handmade and may have a little “character” when magnified.  However, your jewelry will be eye clean and stunning.
  • Loss or theft of stones or ring.  You may want to consider an insurance policy from Jeweler’s Mutual or other company to protect your investment.

Privacy Policy

We never share your information with marketers or third party advertisers and only use your information to complete your purchase. To read our full privacy policy, please click here: https://lovelybaubles.com/privacy-policy/.